Review on Backpack Vintage Rucksack Capacity Business by Joy Berry

I have never written a review but had to for this company. First I liked the backpack. It is well made and very spacious. Also, this company is excellent in customer service, which I rarely see these days. My problem arose when security searched my backpack and untied the front strap, which is really only decorative (there is a latch underneath). I didn't realize the TSA unzipped it and it fell off and got lost. When I contacted Wowbox to purchase a replacement strap, they instead sent me a new backpack for free and told me to keep my old one as well. Since this was in no way Wowbox's fault, I was more than surprised by their response. Aside from a quality product, this company does everything they can to keep their customers happy. I highly recommend this company!