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South Korea, Seoul
1 Level
747 Review
48 Karma

Review on Sogrand by Bobby Cantu

Revainrating 3 out of 5

Disappointed with the Lack of Quality Control Employed by Sogrand

My role as an influencer on social media made me eager to test out the assortment of home improvement goods offered by Sogrand. On the other hand, my experience was not even close to being satisfactory. Despite the fact that the website was simple to access, the actual products did not live up to expectations. The lighting fixtures appeared to be of high quality when seen on the website; but, upon delivery, they gave the impression of being inexpensive and badly manufactured. The outdoor lighting fixtures were not as durable as they were represented to be and were not able to survive the severe weather conditions. Given their assurances of long-lasting quality, this came as a surprise. In addition, the team of customer care representatives did not respond to my questions and did not have the necessary product knowledge to assist me in making an informed decision about the products. My irritation was compounded by the fact that the shipping procedure was drawn out and that the products arrived in a damaged state. Because the return policy was not clear, I had to put in a lot of time and effort to see if I could get my money back for the items I had purchased. It took a long time for the refund to be processed, and I had to follow up several times before I finally got my money back. Overall, the lack of quality control that Sogrand maintains is disheartening. Their items do not live up to the claims made on their website, despite the fact that their website is easy to use. My aggravation level continued to rise as a result of the unresponsive customer support and the delayed refund process. Anyone looking for high-quality home remodeling products is not going to want to take my advice and go with Sogrand.

Pros
  • Customer service that is both knowledgeable and prompt
Cons
  • Shipment Delays Occur Occasionally