The device was dead out of the box and not connected to the mobile network. I had to send it in for repairs. no replacement was offered. Eventually he started working in the field, but after a week he suddenly stopped communicating. The support tells me that the batteries are empty quickly (show 86%) because the signal is too weak. I suspect the battery indicator doesn't work like it does on a regular cellphone. I am unable to receive high resolution photos sent via the app upon request. Support tells me it's my memory card (SanDisk 32 gig quality). Apparently things may not work properly if the card is larger than 8GB. For some reason the app stopped working on Apple IOS 10X Max. Now sometimes you have to wait 20-30 seconds for screen updates. Some screens are not always displayed. Restarting the app didn't help. Service canceled today. After talking to the support service, I realized that this would not help me. The modem doesn't seem to last long enough on battery power to be useful in a weak signal area. It works well when it works, but is very disappointing when it doesn't.
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