I love the fact that there is a team member in every state in the US. This is a very well run organization and they keep the lines of communication open with the FDA. This is a very professional organization and I believe that they are going to be a great help to us. There is nothing I dislike about them. I think that they have been great for us. I am very pleased with them. I would highly recommend them to any pharmaceutical company looking for a FDA-cleared organization to help with the new product launch. We are able to track the steps of the FDA in a very organized manner.