I like that it is very easy for our agents to use this product. It's simple enough so that they don't have to learn anything new just yet. We are still trying to figure out how we can add more features into this system but as long as you know what your doing then there isn't much to dislike about this program. So far nothing! If you're looking for something simple and user friendly this is perfect for you. This will be great if you need an agent who knows their way around computers or someone with little experience using computer programs.