The software is quite flexible, easy-to use (even without prior knowledge of how it works) and very well thought out with regards to best practice for its category - there are literally hundreds/thousands upon thousands off plugins which do things we don't need but they exist anyway because people just want them! But I cannot think what i dislike about this piece at all really. If you're looking more towards enterprise functionality than anything else then maybe there's not enough customisable features here; however if your project needs some basic automation around something simple like emails or invoicing / billing etc., cap work flow could easily help get that automated within 15minutes once set up!! Also as previously mentioned by another user who posted earlier today regarding other products similar to CapWorkFlow; It does take awhile setting everything up manually before you realise that yes indeed CapWorks flows has saved us alot compared The best part of this software is that it has an easy to use UI and it's very customizable. It also has a lot of integrations with other softwares, which makes it easier for us since we are always working with different types of data. I don't think there is anything I dislike about the software but maybe some features could have been added. We were able to solve our process automation needs by using this software.