The software is quite flexible, easy-to use (even without prior knowledge of how it works) and very well thought out with regards to best practice for its category - there are literally hundreds/thousands upon thousands off plugins which do things we don't need but they exist anyway because people just want them! But I cannot think what i dislike about this piece at all really. If you're looking more towards enterprise functionality than anything else then maybe there's not enough customisableβ¦