The ability for me as an administrator of this software is that I can manage my daily tasks with ease, plus the option for multiple administrators to login at once makes it easier than ever! Nothing really. It does what its suppose to do and has been great so far. I've had no issues since the implementation period. We have used Cap work flow to help us organize our internal projects and procedures. There are several different types of work flow you can create within this program. Which helps when creating your own custom work flows.