It's easy to use, it has all of our clients' information stored in one place so that we can quickly find what they need when needed! I wish there was an easier way for me as my manager/supervisor than having someone else do this instead; however with cloudScheding you have more control over your schedule yourself which makes things much better!! You don't always get everything done at once but if something does come up or change then its not too hard because most changes are made within minutes rather doing multiple emails back n forth between 2 people who may be out somewhere different etc.