Made this purchase to replace an old Sharp organizer which had a number of dead pixels making most of my writing unreadable became. What happened to my several-year-old Sharp YO-520 organizer was obvious with the new Sharp YOP20Hll right out of the box - the display read like hieroglyphs. Not suitable. On the other hand, I made a purchase from joeybooks, here at Revain, and when I reported the problem to them, they quickly fixed the problem. Unfortunately, they didn't have a replacement and said that instead of hassling with returns and paying to ship the device back, they just wanted to see pictures of the faulty display. No problem. After reviewing the pictures I submitted and agreeing that the organizer was indeed "broken", they refunded the full cost of the purchase. A happy ending to one of those annoying episodes where we find way too many online shopping jokes.
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