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Marvin Nadeau photo
Germany, Berlin
1 Level
682 Review
39 Karma

Review on Atoll by Marvin Nadeau

Revainrating 1 out of 5

My Unfavorable Experience with Atoll, Also Known as the Thrill of Disappointment

As someone who enjoys being outside, I'm always on the lookout for new equipment that can make my experiences even better. As a result, when I learned about Atoll and how much they value exploration and athleticism, I couldn't wait to get my hands on some of their products. Having said that, my interactions with the business have not been in the least bit satisfying. To begin, the prices of their products are significantly higher than those of items of a comparable nature offered by other outdoor businesses. Although I am aware of the significance of quality and longevity, I find that the prices at Atoll are pushed more by brand image than by the actual value of their products. It is disheartening to observe a business that charges such a high premium for their products but does not provide anything that can be considered to be truly exceptional in return. In addition, the products that I purchased from Atoll did not live up to their billing descriptions. Both the inflatable stand-up paddleboard I received and the hiking backpack I bought did not provide the level of comfort and support that I had anticipated. The stand-up paddleboard I received was unstable and difficult to navigate on the water. It was obvious that the products had not been designed with the same degree of care and attention to detail that Atoll asserts is a priority for the company. Last but not least, their customer support was of no assistance to me in resolving my problems. After I had reached out to them to voice my concerns, I was met with statements that were unspecific and not very helpful. It was abundantly obvious that they had no interest in either addressing my concerns or listening to any of my feedback. My time spent with Atoll has, on the whole, been a waste of time and a source of frustration. Although they may assert that they exemplify the spirit of exploration and athleticism, the quality of their products and customer service does not live up to the claims that they make. Atoll does not satisfy my requirements for affordable, high-quality outdoor goods, so I cannot recommend them to anyone.

Pros
  • Service that listens and assists its clients
Cons
  • Transport Holdups