The best part about this tool was that it helped us to understand our customer's needs first before we go ahead with any development or implementation of new features/tools.It also helped me to learn more about my customers from their profile info as well which helped me in knowing about them better. I have not yet found anything negative while using this product but if there are some suggestions then please let me know so that i can work upon those things for improvement.We used this software primarily to get information regarding client requirements, user experience etc. It has been very helpful to collect data from various sources like surveys, interviews etc.