The first zipper was busy so it didn't close properly. A replacement was already on the way before I sent the defective unit back. Absolutely amazing customer service. My wife uses it and loves it when it comes to packing groceries. She used very large bags, 2 or 3 at a time, to carry everything. Now it's much more convincing and she still occasionally uses 1 very large bag. It's amazing how simple and effective this tool is.
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