I like that it's easy to use for small businesses without having an IT department or legal team at hand - can be used by anyone who wants some basic advice but doesn't have time/resources available otherwise! It does not always provide clear answers (e g there are no templates) so you need help from someone else when using this service; also sometimes they don’t respond quickly enough if your question requires immediate attention which could lead business owners into making bad decisions due lack of information about their options etc.; however once again we get back up & running asap after contacting them via email / phone call ; very good value compared other services outthere such us Legal Zoom where subscription costs more than $1k per year + additional fees depending upon number employees involved- plus cannot access cases unless paid extra fee). Our clients were looking forward towards implementing new software solutions during our onboarding process since most existing.