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New Zealand, Wellington
1 Level
732 Review
51 Karma

Review on ADATA SU800 256GB SSD: High Speed Read & Write, 3D-NAND, SATA III, 560MB/s & 520MB/s by Josh Zuvers

Revainrating 1 out of 5

Complete garbage. I bought Kingston 128GB SSD and this adata.

Total rubbish. Bought a Kingston 128GB SSD in February 2018 and this Adata SU800 128GB. Both were installed with similar systems in mid-March. The Adata machine began to have trouble and run slowly. I tried to reboot the system and it doesn't come back. At first, the error indicated that the boot record was corrupt. Then I continue to use the recovery disk for repairs. This is where it got interesting. The drive appeared to have failed to the point where the BIOS recognized it, but Windows would not boot. I then proceeded with the install on another work computer to see if I could format the drive. The most interesting thing is that this machine did not even want to boot. I tried with another machine and same thing. My last resort was to install it on the original computer and try to run the windows installer from USB and then try to install windows that way. Vain. There must have been a critical error mounting the drive that the operating system can't even handle. Things got even more interesting when I tried to submit an RMA. I created an account on the Adata website and filled out all the information needed to start the process. This involved entering my name, address, purchase details, serial number, product ID, a description of the problem (text box), etc. They were given this information and 48 hours later I received an email with a text document stating, that I have to fill it out. to end the process. The funny thing is that this text document has a little form that asks for my name, address, serial number, and a one-line problem sentence. Do you see a problem here? I just filled out most of the information on their website when I started the RMA. Now they want me to fill out a text document with some information that I already filled out on the website. In addition, the information on the site is much more detailed. They even have a drop down menu with an option that describes 90% of my problem. Further problems. The drive I bought from Amazon only had a product label and a small sticker on the side that said "breakage voids warranty". There was no serial number on the hard drive at all. The serial number was on the box. I informed them that there was no number on the disk itself. I was told that since there is no serial number sticker on the back it will void the warranty. A few notes. According to the FTC, they cannot void the warranty. Also, they either forgot to put a sticker on the disc or Amazon sold me a counterfeit or used disc. Adata's solution is that I send them a photo of the back showing the missing sticker. I asked her where that would lead. Especially after the multi-step RMA process. Leonard the director told me he would take this up to management to see what they wanted to do. I don't see where this will lead other than wasting time. Here is a picture for your viewing pleasure.

Pros
  • Great design
Cons
  • Sad packaging