I was satisfied with this product within the first 10 minutes of use. Then he began to lose strength. The cable wires were loose. I contacted Revain for a replacement but they were out of stock. I had to repackage it and send it back to Revain. (The cable was completely snapped at this point because customer service kept telling me to wiggle the cable.) Revain refunded me minus 20% because I was a day past the return date. I received this item as a Christmas present and should have used it sooner. Lesson learned.
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