The speed of response from customer service is excellent! They are very responsive & helpful in every way possible. I am having issues getting my account information updated for tax purposes since they have been acquired by another firm (which has made things more complicated). Also their website needs work- some pages don't load properly or at all. Make sure your questions/concerns will be addressed before making any decisions about this product. We use them primarily because of how quickly they respond compared to other companies. Their communication skills could improve so customers can feel like there's no gap between what they say vs when something gets implemented into production.