I like how easy it is for us customer service agents who are in multiple locations all over North America, but also need support from my team member at headquarters when needed! The system has been very helpful during this pandemic as we have implemented many workflows that ensure safety of staff while remaining compliant within HIPAA regulations as well as protecting personal health information (PHI) properly. Our main focus right now is ensuring continuity through remote working practices by keeping employees informed regarding their benefits/payroll obligations etc., however, there isn't much else really - nothing bad so far :) If you're looking into implementing any type of HR software or want more control than what's offered natively then definitely look into using This One Software!! We've used other companies before which was great until they went out of business; hence why i'm not recommending them further! Benefits administration /amp payroll management, employee communication via.