Review on Speakman S 4001 E15 Reaction Fixed Shower by Erin Brown

I bought this shower head here at Revain in March 2018. We liked it so much we bought a second one in 2019. This probably saved us a lot of money on water conservation and is environmentally friendly (i.e. less water wasted). Late last month (June 2021) my kids started complaining about showering and that after about 2 or 3 minutes in the shower the pressure seemed to drop and hot water went cold. My first reaction was that there was something wrong with the cartridge in the shower handle, but before disassembling it or calling a plumber I wanted to rule out the shower head. So I changed the shower heads (the one bought in 2018 had a problem, the one bought in 2019 was still fine). After the exchange, the kids were happy, but in the end we encountered the same problem they had: loss of pressure and cold hot water a few minutes after turning on the shower. I contacted Speakman support and was able to speak to someone from tech support right away. He suggested a few troubleshooting steps to rule out pipes or water pressure. He asked me to remove the shower head and turn on the shower for 3 or 4 minutes and see if the hot water cooled down by then. It's not, he stayed hot. He also wanted me to soak the shower head in a mixture of vinegar and water (1:3) overnight and then test it. It didn't matter either. When I called back a second time, the customer service rep asked me to email him the details of the problem and the time and place the shower head was purchased along with photos of the shower head. I posted this last Friday and received a notification Monday evening that a replacement had been dispatched. I received my new shower head on Wednesday and it works great. Very happy with the product and customer service from Speakman.