I had the exact same problem. Advertised with a controller with USB charging port but not available. I also bought a 14 inch soundbar so I can plug it in and control the whole system with one remote. Well, that doesn't happen. Very disappointing! I brought my UTV to the store and they professionally installed these units without even opening the shipping boxes. After installing the front and rear units, they called me and looked for a non-existent remote unit. So at this point I'm stuck with over $1,000 tied to a sound system for my UTV that I can't even control. However, I have to say that the sound is very impressive. It would be perfect if it had a control unit! ***** FYI ***** Also, this unit wires differently than the one with the controller, so you can't even use the controller when you could get it separately.
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