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Francis Heart photo
Dominican Republic, Santo Domingo
1 Level
713 Review
64 Karma

Review on Ritchey by Francis Heart

Revainrating 5 out of 5

Ritchey Online Store disappointment

I was eager to visit the Ritchey online shop as a cycling enthusiast and buy some premium parts for my bike. I have been extremely disappointed with the shop, though. With slow load speeds and a perplexing layout, the website is clumsy and challenging to use. Finding the products I wanted was frustrating, and it was difficult to tell whether a component would work for my requirements without detailed descriptions and pictures. Even worse, Ritchey's online store's customer support was unresponsive and unhelpful. My email asking about a merchandise received no response for a few days. When I did eventually get an answer, the data given was useless and did not address my worries. Finally, it was evident that little thought had been given to the packaging when I finally received the item I had purchased. The component itself was scratched and discolored, and the product came in a battered package. In conclusion, I had a frustrating and disappointing encounter with the Ritchey online store. I anticipate excellent customer service and high-quality components as a cycling enthusiast, but the Ritchey online shop did not meet my expectations. I wouldn't suggest this shop to others, and I'll shop somewhere else for my future cycling requirements.

Pros
  • knowledge of making steel frames by hand
Cons
  • For some customers, it might not be available.