I love how easy it was for our team members to use this tool! It's very intuitive once you get used to its layout but if there were more templates available we would have been able to meet some of our clients needs sooner than later. The only thing about Brandmail that i dislike are their pricing models which can be quite costly depending upon your business size. We've seen great results from using Brand Mail as well as other tools like Salesforce Chatter or Slack so far. Our sales teams now has instant messaging capabilities allowing them to communicate better with customers and prospects alike without having to constantly check up on each others availability through social media sites such as Facebook Messenger/WhatsApp etc. This also allows us time management since they're not wasting resources checking out what everyone else is doing at any given moment.