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Reachdesk Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Marketing, Account-Based Marketing

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Description of Reachdesk

Reachdesk enables companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle. Through Reachdesk companies can deliver gifts and direct mail that build deeper connections with customers, prospects and employees at the click of a button. Our integrations to your tech stack power a clear and quantifiable ROI; the direct channel is no longer a guessing game.

Reviews

Global ratings 5
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Type of review

Revainrating 4 out of 5

So glad that reacheddesksolutions is available with great service & excellent support

The ease in which you are able to create campaigns for both traditional marketing channels as well electronic platforms! I love how easy it makes my job easier by giving me all important tools needed when creating an integrated campaign from start date till end delivery (including analytics). Not one thing about reachDesk has been bad so far!! If there was anything i disliked would be minor things such like reporting or certain features being limited compared other products out their but they…

Pros
  • Easy integration with various CMS's
  • Great customer service team that is willing & ready at your disposal whenever required :)
  • Comprehensive documentation available online including video tutorials, step bystep guides along side examples.
  • Ability To Customize Campaigns As Needed For Various Marketing Channels And PlatformS
Cons
  • Nothing really

Revainrating 4 out of 5

Great Solution For Outsourced Call Center Services

The platform is very intuitive and easy-to-use for both end users and our Account Executives. We are able to track ROI via our call tracking tool, which is very useful and makes it easy to see what calls went well/bad. It's easy to get started up and running. There is not much I don't like about ReachDesk. The support team is always willing to help us when we have questions or need assistance. If you're looking to drive sales and get better ROI from outbound campaigns, reach desk is great…

Pros
  • Easy use interface with no learning curve needed; best in class customer service (support); quick response times if there’s an issue within their system
Cons
  • Nothing really comes immediately into mind

Revainrating 5 out of 5

Just want saying that great software, amazing service

We have been using reach desk for over 5 years now and we love everything about it! The team has always worked hard behind us in order to meet our needs as well as exceed them if required. I do not find any downsides or dislikes from my side which makes me so happy every time i hear this word :) They are very good people who care deeply for what they're doing. Yes you get all features including SMS integration but also their support staffs knowledge base and articles are second-to-none. As an…

Pros
  • Ease, simplicity no need complex IT infrastructure needed.
  • Full customisation capabilities available without limitations; ecommerce platforms can be integrated seamlessly too.etc
Cons
  • I will keep silent

Revainrating 5 out of 5

Effective Outreach Platform With Great Customer Service

It's very easy for people you have in contact over Facebook or Whatsapp groups, it allows me to add images without having problems such as crashing my computer since I'm using an old laptop which cannot handle graphics well. Some features are not easily accessible (for example when someone sends something from another user). The interface should be improved by allowing drag-and-drop image uploads instead of only clicking through photos each time we wish to change them. Also there needs more…

Pros
  • Great integration
  • Easy setup process
  • Ease at sending messages directly via email / facebook messenger etc.
  • Upload media files straight into chat window no need go back home & open separate tab like normal messaging apps
Cons
  • So-so

Revainrating 5 out of 5

Very good customer service & great response time

The integration process was simple and their team really helped us every step through it so we could understand how everything worked best for our business needs. Also they always respond very quickly when you have questions or need help! Great collaboration with them on this project as well. They are easy to work with in general but also super responsive if needed. We started using ReachDesk during an initiative to reach out to new potential clients. At first I did not see many benefits to…

Pros
  • Their support is great fast response times & helpfulness :)The platform itself works seamlessly across multiple platforms (web app/mobile apps)Easy way organize your marketing efforts into campaigns that make sense within one systemVery intuitive interfaceGreat customer service / technical assistanceThey offer all inclusive packages which makes scaling up easier
Cons
  • Not the best