The customer service is always amazing from start-to-finish! We have never been disappointed with our plan choices or any of the updates they provide us for insurance changes/upgrades etc. I highly recommend talking (or texting) with these guys at least once before signing up so that you can get all your questions answered in advance without feeling rushed when it comes time to actually sign up. They are not pushy but rather very helpful if there's anything we don't understand about coverage options available through them. It has made finding affordable health care much easier than what was previously offered by my previous employer as well as making sure i'm getting every possible discount out of this new policy instead of paying full price each month (which would be crazy!).