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Pilot Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Business Services Providers, Business Finance

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Description of Pilot

Pilot’s leading team of US-based experts, supported by powerful software, delivers world-class bookkeeping, tax, and CFO services trusted by growing businesses like yours. Let Pilot focus on your financials, so you can focus on your business. Unmatched Accuracy: The numbers matter. A business needs an accurate financial picture to make smart decisions — and mistakes can be costly. Your Pilot bookkeeper generates the most accurate financial reports possible, so you have every detail you need to make those smart decisions. Saves You Time: Books are important, but they aren’t why you started your business. Learning the subtle art of bookkeeping means taking your focus off the parts of your business that are your passion. When Pilot handles your bookkeeping, you have more time to do the things that make your business succeed.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Great service, flexible pricing, and great rates.

Great service, flexible pricing, and great rates. My only concern was having my books done once a month instead of weekly. But it worked out fine because my accountant would send me monthly statements to review before he sent them over. They are available 24/7 and respond quickly when you email them. They take the time to explain what they're doing in layman terms and why it's important. They also seem to have good experience. They're the best choice I've made! I had an issue with one of my…

Pros
  • Customer support was quick to respond to any issues
  • Flexible billing options
  • I never had to deal with delays from them.
Cons
  • For example, changing accounting periods or going from checking to savings wasn't intuitive at first.
  • There is no automated checking system that checks every single line item on the report

Revainrating 5 out of 5

We hired them to help us with our bookkeeping.

We hired them to help us with our bookkeeping. It was great! They helped us learn about our books, gave us feedback on how we could make better use of our accounts and made suggestions on how we should organize our accounts. In addition, they did a complete audit of our books and found a lot of mistakes that we had missed. This allowed us to catch up on previous months' activity and save money because we weren't paying any penalties. They also took care of updating our accounting system and…

Pros
  • We are very happy with them and would recommend them to anyone!
Cons
  • None!

Revainrating 5 out of 5

Overall service has been excellent.

Overall service has been excellent. Has helped us manage accounts payable better and has made managing accounting easier. Has a lot of experience and knowledge of small business accounting. Easy to understand the whole process and helps us save money and time. Very responsive to our requests and suggestions. Helps us organize our books better. Overall happy with the service and would recommend to other small businesses. I think this software could use some more features such as an online…

Pros
  • Excellent service, easy to use
  • Quick responses and updates on progress
  • Helpful support team
Cons
  • Not sure why.
  • Customer Portal - No clear instructions on how to make payments
  • Invoice generation needs work - no clear instructions on how to generate an invoice