We love that you can customize your plan selection for each individual employee. The system is very user friendly. There are a few things I don't like about it but overall we have been happy with the service so far. It can sometimes be hard to find answers in the FAQs or support area when you are looking for something specific. We have loved having our entire group of people in one place instead of needing to go between multiple different systems. This makes our lives easier and has allowed us to keep better track of everyone's benefits.