I am very disappointed with this seller. I bought two pairs of these shoes; one was too big. I really want to go down to half a size. (I don't even want my money back - just the right size.) I called Revain customer service who emailed the seller on my behalf 7-8 days ago. Revain asked me to give the seller 48 hours to respond. It's been about 6 days now and I haven't heard anything. I can't contact the seller through Revain so I contacted Revain support again. A Revain representative mentioned on the phone that the seller/item was no longer available and offered to leave a review to get in touch. Another pair of boots I ordered fit perfectly my husband loves them and looks very stylish in them. This second pair is a gift to a dear friend. I just need the right size for it. I really hope this seller supports their product and store.