I used according to the instructions. YouTube also has instructions on how to use it. I tried putting the gel eyeliner in the freezer for ten minutes. I've tried all suggestions. He chewed on four eyeliners. But I do not give up. It may be defective. I have never had any problems with IT cosmetics. I asked to be replaced. I will write another and hopefully better review when it comes through. Has anyone else had this experience? Or is there another sharpener you would recommend for IT gel eyeliner? Well, the second is no better. The manufacturer should listen to its regular customers. We want to bring back the old retractable gel eyeliner. It was practically flawless and has lasted a long time. You should bring it back to Revain and see how many loyal QVC customers buy the retractable gel pad. Reviews on QVC reflect disappointment.
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