They were very prompt in coming back to me when I had questions about my site's progress! All updates are done through email so they're easy for us as owners (and also helpful if someone is not around at our office!) The reporting features could be more user friendly but this isn't much different from other providers that have less options available than others do - again nothing really terrible here just somewhat limited compared some competitors' report pages/features where many tools don;t even seem like there will ever exist reports!! Great service overall.
Definitely recommend using them because everyone was super nice & responsive every step along way. !