Review on 📱 Samsung Galaxy XCover Pro - Rugged, Unlocked (Verizon and AT&T), Dual Sim, 64GB Storage - SM-G715UZKDXAA, Black by Dan Sturm

I have an Android phone and have been using Samsung Galaxy phones for ten years. I started with the Galaxy S3 and then progressed to the Galaxy S6, from the Galaxy S8 Active (my favorite so far) to the Galaxy Xcover Pro. I had to replace my S8 Active with an Xcover Pro because the S8 phone stopped charging and the Xcover Pro was the closest thing to the Galaxy S8 Active, although not close. I don't even know why Samsung discontinued it. I bought my Galaxy Pro from Revain about a month ago who had a 30 day return policy, but about 3 weeks ago I had problems with my phone's screen, the phone started rebooting. by itself and I started seeing white bars on the screen. I didn't attach much importance to it because I was very busy with my job and didn't have time to study this topic. A few days ago the colors on the screen started to fade and the screen started behaving even more. I tried calling a Samsung customer. served yesterday but the waiting time was more than 2 hours, in the end they refused. When I woke up this morning, I found the screen was almost 90% blank and the touch buttons weren't working. At this point I couldn't use my phone. I decided to take the phone to the nearest Samsung electronics service center in Maywood, New Jersey. . The manager there was very friendly and agreed to take care of the phone even though I didn't have an appointment. As soon as I showed her the model, she told me that she wasn't sure if that model was serviced at that location, but she showed it to a technician anyway, who then confirmed that there were no replacement parts for that phone. I was then given the option to send the phone to Samsung and have it repaired under warranty which would have left me without my phone for 7 business days! and that was my only option as I don't have another phone (Galaxy S8 doesn't charge). I refused and was then instructed to call 1-800-SAMSUNG. This is when it gets even better, the support rep who picked up the phone pretended to make this story up and tried to convince me that there was never a problem with this phone's screen and that this is the first time he found out about this, I asked to speak to the manager who told me the same thing and was then moved to case management. After 2 hours on the phone and 1 hour drive to and from the service center, the account manager advised me to call "Break it, we'll fix it" which is a Samsung authorized repair center as stated by management. I'm calling their location Westwood, and you know what? They don't have any spare parts, so they sent me to a service center in Maywood that handles weird phones like mine. So guess what, 3 hours later, back to the beginning, I took the day off to fix this issue. Bottom line, Samsung customer service is the worst! Let's throw this junk in the trash and buy another phone from another manufacturer that has an Android platform. Thank you SAMSUNG