I love how easy it is to use! It's very intuitive once you get used too but we had some problems at first trying out different features (especially for an agency).
Sometimes there are more steps than needed or maybe not even that obvious what step would lead us in where we want so if this happens just keep working through them until they give up and show you something easier to understand. We're solving mostly internal paperwork issues like requesting time off or updating contact info which have been tedious tasks before now.