Header banner
Revain logoHome Page
Aaron Zaragosa photo
Senegal, Dakar
1 Level
729 Review
61 Karma

Review on Chuanganzhuo Camera Universal Normal Reverse by Aaron Zaragosa

Revainrating 5 out of 5

Defective Camera - Poor Customer Service from Chuanganzhuo

My review relates more to the customer service I received than to the camera itself. I recently installed a camera on my Scion FRS and after seeing the Having figured things out on my own (since the instructions are mostly useless) I was able to plug it in and work when I put the car backwards, just parked, without much fuss. Lines I didn't want and the image didn't reflect what I wanted. I then trimmed the loops to get rid of the parking lines and reflect the image. Well the park lines were gone but the image was never flipped. The independent connection of the loops to each other has resulted in park lines reappearing for both white and green loops. That should not have happened. I contacted the Chuanganzhuo service email and got a reply to try to connect each of the 4 wires to ground (one by one) and that one of them would certainly mirror the picture. Tried it and it doesn't work as expected. One of the green wires returned the park lines and one of the white wires did the same. At this point it was pretty clear that the camera was faulty as both wires seemed to control the parking lines. I contacted Chuanganzhuo service again in the same email thread and didn't hear anything, so I contacted again. It's been over a week since I heard from them, although I've sent a few additional emails since then. It seems they didn't want to help as soon as I mentioned the camera was broken. Revain customer service gave me a refund for the camera as it was faulty so thanks for that. The camera itself, where it's mounted on my car, is already tilted down a bit, so when it was first installed it was just a few feet behind my car. I've managed to change it up a bit to make it a little bit better, but it's still not what I want. Image quality is good. So the camera would probably be decent if you didn't have any defects, but if you're lucky enough to get some after-sales service from Chuanganzhuo. I will update this review if anything changes.

Pros
  • Decent Performance
Cons
  • There are Deficiencies