Review on ITSM Connector for SAP by Donald Cummings

We have been using this product from day one, as it is very well structured to integrate with our business process flow/workflow management system in order that we can track all work requests across multiple internal teams within our organisation. The ability of its user interface makes customising reports easy & quick, allowing us to see what's going where exactly at any point in time. It also allows you to use your own tooling which saves an incredible amount of hassle when creating integrations between applications or services! I think they should improve their support service - there are some aspects (such as how long tickets take before being resolved) that could be improved upon but overall great product- excellent customer care team who will help guide through issues if required. Integrating and managing data flows into my workflow systems has helped streamline processes internally. I like the ability to have all of my helpdesk tickets in one place. I can also look at all of my tickets at one time. I also like how easy it is to navigate and navigate between tickets. I dislike that sometimes it takes a while to load, and sometimes it's hard to scroll through the tickets. I would recommend this to anyone who needs a ticket management system. I am solving the issue of having all of my tickets in one place. I also like how easy it is to navigate through the system.