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ITSM Connector for SAP Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Office, Marketplace Apps

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Revainrating 4 out of 5

A fantastic ticketing solution for tracking IT incidents

We have been using this product from day one, as it is very well structured to integrate with our business process flow/workflow management system in order that we can track all work requests across multiple internal teams within our organisation. The ability of its user interface makes customising reports easy & quick, allowing us to see what's going where exactly at any point in time. It also allows you to use your own tooling which saves an incredible amount of hassle when creating…

Pros
  • User Interface looks good looking professional.
  • Easy navigation around software,
  • Great way tracking tasks throughout different departments / people etc., so much information stored inside such ease accessible format; ) Ability create new connections quickly without needing complex technical knowledge
Cons
  • Not intuitive enough