Review on 🚫 Tile Slim (2016) - 1-pack - No Longer Produced by Manufacturer by Tommy Hilmy

UPDATE. Customer service was very bad. In the end I didn't even get the replacement they promised and as it was difficult to get them I simply declined. Now for the original review. I made the mistake of buying multiple tiles at once and then realizing how unreliable they were. And that's kind of a deal breaker when it comes to a device whose sole purpose is to help you out of a desperate situation. Here are some details: 1. This particular tile (Slim) died within 6 months of use. One day I needed to find my wallet and I opened the app and it said the tile hadn't been seen since last week. Now, of course, I knew I had a wallet (with tiles) in my hands that morning. I understand that the tile is dead. Luckily, I finally managed to find my wallet and with it the non-working tile. But not thanks to Tiles.2. Good luck contacting support. There is no space in the application, no email address, the site says that there is an online chat, but I did not find it. There is SMS support. I contacted them during business hours and received a message that support is currently unavailable. Well, at least many hours later, someone wrote to me and took care of my problem with a replacement delivery (not yet arrived). But it showed me just how disorganized and undeveloped their support system really was. Perhaps my biggest criticism of the product is how unreliable it is, even if it's not completely broken. I have a Pixel 2 XL. I use my phone with many bluetooth devices and have never had connection problems. Somehow, however, it ends with the tile. As I said, I have several of these (various models) and although the application detects when they are nearby, it cannot connect to them. So if I really need to find my tile, I have to restart my phone first and after a while the app manages to connect to the tile. Pretty annoying. Especially if you're running late and want to quickly find your keys or wallet before running out the door. You just can't. I often manage to find what I'm looking for before the app finds it for me.