Their design team are fantastic to work with - they always respond timely (and often faster than you'd expect given their size) so that any changes can be incorporated very quickly indeed! The support is also excellent both from technical level right through all levels of sales / product management etc.. Also there appears never have been an issue raised about issues regarding our account or billing process which I find quite extraordinary when it comes across such huge companies as Raimei! If we ever had problems during implementation stage then this was resolved pretty fast by them too!! I love the fact that I can see the progress of the project at any time. It's easy to use and the customer service is always on hand to help. I dislike that it does not have the ability to create custom fields. It's a great tool for creating prototypes quickly and easily. It's helped us get creative and get projects off the ground quickly. It's also helped us keep projects more organized and on track.