The ease of using this product is amazing! It has helped us be more efficient in our day to day work life as well as being able to communicate better internally within our department. I have not found anything about it which would dislike at all. We are still learning how best utilize its capabilities but so far we love what we see from it. There isn't much there right now for customization or design changes when needed. Having an easier way to create flowcharts/diagrams helps keep everyone's thoughts organized and makes them feel like they're part of something bigger than themselves.