I like that this system can identify my issues with our infrastructure without me having too much of an understanding about how things work in terms or networking as well! It's easy enough so even if you're not very tech savvy they should be able figure out most problems themselves after some time using them but sometimes there are more complicated ones which require additional training from their support team - however once trained by us we have been happy since then!! Nothing at all really- just make sure your internet connection isn't slow/laggy when trying use these systems otherwise performance will suffer greatly. They've solved quite alot of IT related questions i had previously never thought possible myself being fairly new into working within networks etc..