I love that it gives me multiple options of where my leads are located within their area code or zip code so if they have no phone number listed anywhere at all; i can still give them priority over other companies who do! Sometimes when people call into this system there will be times its difficult getting through as sometimes during peak hours (9am - 1pm)the phones seem like busy signals even though someone else may not pick up right away!! Also once somebody does get connected to an agent it could take upwards 30 minuets before he/she gets off hold again because everyone wants his personal attention first then turns around & askes what she needs next? It would benefit more business owners by having some sort of group plan available but maybe thats just wishful thinking LOL But overall ram marketing has been very helpful throughout these past few years i've worked here & continue working @rammarketing@ every chance possible. Its great being able tp reach.