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Japan, Tokyo
1 Level
699 Review
27 Karma

Review on PROMOZE by Mike Weaver

Revainrating 3 out of 5

Warning to Potential Customers: My Annoying Experience with the PROMOZE Online Store

As someone who takes pleasure in sprucing up their living space, I couldn't wait to give PROMOZE's online business a try. Unfortunately, my time spent using the website did not live up to my expectations in any way. First and foremost, I was dissatisfied with the site because it only offered a limited assortment of products to choose from. In spite of the fact that they assert to provide customers with a broad selection of home decor and furnishings, I discovered that many categories offered customers very few options from which to select. Because of this, it was challenging for me to locate the particular things that I needed. Even when I did find products that interested me, I frequently discovered to my dismay that they were sold out or otherwise unavailable for purchase. It appeared that this was a recurring problem on the website, which led me to speculate that perhaps they were having difficulty meeting the demand. The search capability on the website was also not very useful, which made things even more difficult. It appeared to return results or products that were irrelevant to my search or were in no way related to what I was searching for. Because of this, the experience of purchasing was both aggravating and time-consuming. Last but not least, the customer service that I obtained from PROMOZE was not up to my standards. It took a few days before I received a reaction to my inquiry regarding an order even though I had contacted customer service immediately. And even so, the statement was not particularly helpful and did not address the issues that I had raised. My overall experience with PROMOZE's online business was one that left me feeling dissatisfied. A frustrating purchasing experience was had by all as a result of the restricted selection, the frequent stock problems, and the unhelpful customer service. This is not a website that I would recommend to anyone else, and in the future, I will be moving my business elsewhere.

Pros
  • cool product
Cons
  • Definitely a bad product