I like how easy it was for me, as well as my customers (both internal and external),to use this product! There were no downsides that we could find at all - everything worked very smoothly with our system in place. We're able to have secure access via email or phone call when needed without having someone physically present so business continuity has improved greatly since implementing FaxPlus within our organization. The support team does incredible work ensuring each of their clients are happy with every aspect of what they provide us. As mentioned above there really isn't anything negative about using this service because everyone involved had been working together before implementation. Secure transmission/receiving of documents between departments internally AND externally while maintaining compliance requirements set forth by privacy regulations such as PCI DSS 3.2.* Compliance* Data Security Management System Control 4220E3** *PCI Certified Merchant.