The printer is small and portable. However, my device did not work out of the box. After installation, the printer immediately gave an error message that the wrong color ink cartridge was installed. The installed color cartridge was packed in a box. A quick check of the documentation and website confirmed this was the correct cartridge. I already ordered an extra set of cartridges so I tried again with a different cartridge (correct model number) but the error message was still the same. All suggested fixes on the HP support site have been tried with the same error message. The printer is noisy and slower than full-size printers when it prints, but this can be a trade-off for portability. Contacting HP customer support via email resulted in a polite response, but it was later than the promised 24 hour response. Time. This led to other procedures being suggested to fix the issue with the same error message. I was asked at a convenient time to call someone to replace the printer. I gave them time and although they promised to call me back in 2-3 days there has been no communication for 2 weeks. I can't help but think that the support service is an attempt to delay the replacement process for as long as possible. Why can't you just give me an address to send the failed printer to?
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