I like how easy it is for everyone to use this platform. We can send out requests. Everything is integrated into one. It allows us to do all our data entry via an online portal rather than have someone in person doing everything. This makes things much faster. There isn't anything really bad about this product but there are some minor glitches here or there depending on what version you're using. Overall though we haven't had too many issues with Zedi so far. If your looking for something more streamlined then look no further because Zedi fits right at home! Our business has been able to streamline several processes including invoicing.