I like how they have different options for companies to use, depending if you are just looking at social media or PR in general! Also love their team of people who can help with questions along your journey as well because it's such an important part when working remotely vs local office space is so much easier sometimes than dealing w/ coworkers issues (like forgetting things). They do not offer any discount after 12 months but we've been using them since our first year - which was over 3 years ago now!! We're able t o pick up new ideas every time there has been something big happening within my organization & then implement those into workflows etc immediately upon receipt from switch board pr staff.