none of the hp cartridges work anymore on my hp envoy 4500 printer; You get the message "This cartridge is not compatible with this printer". The Office Depot representative told me that this is how HP gets us to buy new printers, so I bought a new one. The starter cartridge in the box (which I understand is of limited use, just enough to get you started) doesn't even work with a new printer. I had to buy new separate cartridges and they worked. I believe this is HP's consumer scam and unfortunately there is nothing you can do about it other than never buy an HP printer again. although they encouraged me to buy a new printer. They even tested the failed cartridges on their floor model and got the same results. Bottom Line: Avoid HP printers and cartridges and try Office Depot products before you leave the store.
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