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Czechia, Fargo
1 Level
715 Review
59 Karma

Review on HLMBB by Bryce Wohlman

Revainrating 2 out of 5

The HLMBB Online Store Critique: A Disappointing Shopping Experience for Customers

Recently, I attempted to purchase at the HLMBB online store; however, the customer experience left me feeling frustrated and disappointed. In spite of their assurances that they would provide outstanding service at reasonable prices, I did not find my overall experience to be satisfying. To begin, I had a hard time navigating and finding my way around the website because it was so disorganized. It was very difficult for me to locate the products I was looking for, and the search function didn't appear to be functioning correctly. In addition, the product descriptions lacked the necessary level of information, which made it difficult to make well-informed purchases. After I finally succeeded in placing an order, the subsequent steps in the delivery process were drawn out and unclear. In order to obtain an update on the status of my purchase, I was required to make multiple calls to customer service, and each time I did so, I received a unique response. It was abundantly obvious that the support team lacked the necessary training or resources to effectively respond to inquiries from customers. To make matters even more frustrating, when I did eventually get my order, the items I had purchased were not as described on the website. The sizing was absolutely off, as well as the quality of the clothing, which was quite poor. When I contacted customer support to request a refund or exchange, I was given a dismissive response, and I was unable to find a solution to my problem. My time spent shopping at the HLMBB internet store was, on the whole, a very frustrating experience for me. This is not a store that I would recommend to anyone, and particularly not to athletes who require clothing that is dependable and of high quality.

Pros
  • Availability of reasonable cost
Cons
  • Poorly described products