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Cuba
1 Level
705 Review
34 Karma

Review on Heihuohua by Chris Willis

Revainrating 3 out of 5

Experience with the Heihuohua Online Store That Was Not Satisfactory

Recently, I decided to satisfy my buying requirements by using the Heihuohua online store; however, my experience there was less than satisfactory. In spite of the fact that their website is simple to browse and that their pricing are reasonable, the overall quality of their products is not very satisfying. Because of the website's description, I had certain expectations for the things I ordered, but I was disappointed to find that they did not live up to those expectations. It was obvious that quantity was prioritized over quality, as seen by the materials, which were both low-cost and of poor quality. In addition, the shipping process was delayed, thus it took far more time than I had anticipated for my products to be delivered. My attempts to rectify these difficulties by contacting customer service were met with responses that were not helpful, and there was a lack of effort on their part to put things right. It was very evident that the company's financial line was their primary concern, even at the expense of ensuring the delight of their customers. My experience with the Heihuohua online store was negative on the whole, and as a result, I would not suggest their services to anybody else. Even if their prices could be reasonable, the quality of their items and their attention to the needs of their customers is quite poor. In the future, when I have purchasing demands, I will look elsewhere to satisfy those wants.

Pros
  • outstanding client service
Cons
  • It's possible that some of the products won't live up to their descriptions. Returns could be difficult.