I really liked how quickly they got started once i gave them my project brief (even though it was just 3 pages). They were able to provide me some great ideas right away which helped save time later down the line when writing up proposals etc. The communication throughout our engagement has been very good as well - always answered promptly! Nothing so far that's come across particularly dislikes but nothing either at this point :) Have used other social media experts before who have then taken over their work after leaving or simply never returned calls/emails regarding what happened next? Not had such problems here however would definitely recommend checking out your options first if you're not sure about working through one agency all-inclusive vs different people taking on separate bits of business from eachother. We needed help implementing new ways into existing campaigns via FB ads & Google AdWords specifically around improving CTR.