5+ stars for the hat; 10 stars for customer service. This hat is an exceptional product. It is very well-constructed, warm yet lightweight, and downright cozy! Not to mention it looks sharp. I ordered the hat for my husband as a Christmas present. Due to circumstances out of the company’s control, it arrived extremely late. I contacted their customer service with my concerns and received a prompt, helpful response. The wait continued but resulted in a generous resolution from the company, very pleasant e-mails back and forth, and eventually the arrival of a gift that thrilled my husband. I will definitely order from this company again.
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