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Ghostnote Azevedo photo
Austria
1 Level
745 Review
54 Karma

Review on SMONET Security 8 Channel Recording Surveillance by Ghostnote Azevedo

Revainrating 3 out of 5

Camera performs best in surveillance devices

Pros: Very easy installation, excellent picture quality, night vision works great, also has great picture quality, motion detection works great. No internet connection is required to view and work on your TV or MonitorCons: the included mouse (required for setup and operation) is a cheap toy with a 3ft leash at best. My DVR is 15 feet from the TV so it was impossible to place it from that distance. They threw it in the trash and plugged in a wireless mouse. The problem is solved. Installation wasn't the easiest, and it's easy for someone with little knowledge of new technology (like my 75-year-old mother) to get stuck and frustrated. The manual provided to us only covered the most basic setup and operational tasks, and the diagrams and menu examples in the manual did not match what we saw on the screen for 95% of the required tasks, adding to the confusion. literally 2 sentences in how to set up motion detection and completely wrong to boot. We researched the menu and figured it out for ourselves with the help of some YouTube videos. Replay was also VERY briefly mentioned in the manual and we had to fend for ourselves to figure out some things like how to skip ahead. or return to the timeline while watching playback without simply fast-forwarding and waiting to find something. Customer service. The phone number says you can only call after 5pm PST but it's 8pm here which is a bit off putting so I emailed them instead. 4 days ago. No reply yet and yes, I check my spam folder daily. While waiting for a reply letter, we figured out how to complete the task I asked her to do. In short, if you're tech-savvy and can figure these things out yourself or with online videos, this is a great camera system for the money. I'm glad we bought it.

Pros
  • Top marks for support and durability from testers
Cons
  • Good, but not great

Comments (3)

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March 12, 2023
Customer service is EXCELLENT
February 18, 2023
Customer service is EXCELLENT
December 15, 2022
Great system, with some hiccups